Kay Jewelers in Lafayette, IN Open now

Reviews about Kay Jewelers

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  February 17, 2019, by Paul Luebcke
  This store is a joke! I had brought in a piece of jewelry to have an extension put on back in the middle of December, and the store is now saying that they just received an estimate for it. It was initially said that the estimate would take a couple of days and they would get ahold of us to see if we wanted to go through with it.... Never happened. On our ticket slip, it had a pickup date of the January 1st. We went in to see if it was ready around the 3rd. The associate then proceeded to tell us we were wrong and that the estimation date was the 1st (still didn't have an estimate). He took our names and numbers to give us a call with the estimate in a day or so (I'm sure that paper was then sent straight to the nearest trash can). And you guessed it, no call with an estimate. So today I received a call saying the piece of jewelry was ready to pick up (yep, still no estimate). When I go into the store, the associate then tells me that the piece still hasn't been fixed, but that it'll be $30 (the long awaited estimate), and that it will be yet another couple of weeks for the job to be done. When I asked how we never received a call about the stimate, the associate tried to say that a call was made, but it must have been technologies fault that I didn't get it... even though there is only one call from the store. So hopefully it will only be about a month and a half that we have to wait to get the jewelry back even though it was originally promised in a couple of weeks. I am sure not every Kay Jewelers is like this, but I would not waste my time with this store.